Labels:text | screenshot | rectangle | parallel OCR: Multifonction card not functioning 1:47:30 33:53 30 251 1:10:53 27:55 20 15+ 10- Total time Time in minutes. Time on hold Megahertz Del Menus Handoffs: 2 Times on hold: Time to tech: 38:44 27:15 Time to solve: did not solve 6:09 Figure 3: A tough problem made tougher by using Windows 95.